CHARLESTON -- WellCreek Pharmacy, an independent pharmacy that had set up initially in Bethalto, has expanded and opened up another location in Charleston at 1 W. Lincoln Ave.
For Tal Rozene, Charleston pharmacy owner, and his colleagues, WellCreek Pharmacy was born out of a frustration with the focus of larger stores to which he had become accustomed.
Rozene was a district manager in a big box chain's pharmacies before taking the leap and running an independent pharmacy.
“We didn't feel people were being treated properly,” Rozene said. “We kind of came to the point a couple of years ago that we got tired of chasing the corporate numbers.”
Rozene and his colleagues saw WellCreek as an opening to change the focus of a pharmacy.
“What we are trying to do is create an environment where people can get their questions answered,” Rozene said. “We went to school to help people, and now we have the time and the resources to help people.”
The big box retailers were not a good fit for Rozene, he said.
Rozene grew up working at a local pharmacy in his hometown of Brimfield. Throughout his career, he noticed a stark contrast in how his hometown pharmacy handled people and how big box retailers catered to people.
“I saw how (my hometown pharmacy) treated people,” Rozene said. “They took care of everybody.”
In some environments, Rozene said he noticed that people don't get their questions answered, which is especially problematic for those such as people with diabetes who need that attention.
“In the pharmacy, if you have one or two prescriptions, you will probably see us every two to four weeks,” Rozene said. “Well, if you are seeing us that often, we should know your name.”
In the same way people know their doctor, they should probably know their pharmacist, according to Rozene. He said a rapport with a pharmacist gives them a better understanding who the patient is and what their needs are.
“The way the workload is set up in the corporate pharmacies, you just don't have the time to do all of those extra steps for people,” he said. “It makes it more difficult.”
WellCreek Pharmacy sells over-the-counter medicine and home health products and other miscellaneous health care items, along with having prescriptions transferred to the store.
The pharmacy also offers services including free local delivery within the Charleston area, immunizations like flu shots, certified diabetes support, and compounding, where a drug is altered to fit the needs of the patient.
WellCreek is opened 8:30 a.m. until 5:30 p.m. Monday through Friday and 8:30 a.m. to 1 p.m. on Saturday. The pharmacy will be hosting a grand opening for the business from 8:30 a.m. until 4 p.m. Saturday.