MATTOON -- Ameriprise Financial (AMP) has achieved top marks in the investment industry in three 2017 Temkin Ratings. The firm is ranked no. 1 out of 14 investment firms in the 2017 Temkin Customer Service Ratings and in the 2017 Temkin Forgiveness Ratings. Ameriprise placed no. 2 in the 2017 Temkin Trust Ratings among the same group of 14 investment firms.

Temkin Ratings evaluates organizations based on a large-scale survey of consumers and provides benchmark metrics on customer engagement. The Temkin Customer Service Ratings is based on how satisfied consumers are with their recent service experiences. Another important metric, the Forgiveness Ratings asks consumers to rate their interaction with various companies by indicating how likely they would be to forgive a firm if it makes a mistake. Temkin’s Trust Ratings surveyed consumers to gauge the trust they have that an organization will operate on their behalf.

“We want every client who works with Ameriprise to feel valued and brilliant—and that’s why we’re so passionate about the experience and client service we provide to each and every client,” said Marie O’Neil, senior vice president of marketing at Ameriprise Financial. “At Ameriprise our thousands of advisors across the U.S. are passionate about serving clients' financial needs and helping them reach their most important goals in life each and every day. This recognition is a strong reflection of the value we deliver and we’re proud of the loyalty we continue to earn from our clients; we take great pride in deep personal relationships here at Ameriprise and the trust clients place in us."

Ameriprise Financial has been helping people feel confident about their financial future for more than 120 years. With extensive asset management, advisory and insurance capabilities and a nationwide network of approximately 10,000 financial advisors, they have the strength and expertise to serve the full range of individual and institutional investors financial needs. Ameriprise manages over $890 billion in client assets. For more information contact John Stewart, CFP or James Argoudelis at 1-877-909-8136 or

Ameriprise Financial Services, Inc. is located at 921 Charleston Avenue, Mattoon.